JT122903

1. 1

   Email arrives in M-Files inbox

   Step 01

   Inquiry stored at .tmp/jscock_mfiles/JT122903/inquiry.eml

   ok
   From:

   Subject: # heol

   Body: 465 chars

   Attachments: IMG_2140.heic, IMG_2141.heic, image591270.gif
2. 2

   AI extracts structured JSON

   Step 02

   2 item(s) detected · language=no · intent=new_inquiry

   ok
   Norwegiannew inquiry2 item(s)

   Show extracted JSON

   {
     "language": "no",
     "intent": "new_inquiry",
     "customer": {
       "company": null,
       "contact_name": "Tommy Eriksen",
       "contact_email": "Tommy.Eriksen@circlekeurope.com",
       "phone": null,
       "vat_number": null,
       "address": null
     },
     "items": [
       {
         "line_no": 1,
         "quantity": null,
         "unit": null,
         "product_reference": "valve under the actuator that has been ordered",
         "manufacturer": null,
         "manufacturer_part_no": null,
         "cross_ref_to": null,
         "specs": {
           "dimension": null,
           "pressure_rating": null,
           "material_body": null,
           "material_seal": null,
           "actuation": null,
           "voltage": null,
           "torque_or_flow": null,
           "temperature": null,
           "thread_or_connection": null,
           "other": []
         },
         "missing_fields": [
           "quantity",
           "manufacturer",
           "manufacturer_part_no",
           "dimension",
           "pressure_rating",
           "material_body",
           "material_seal",
           "thread_or_connection",
           "actuation"
         ]
       },
       {
         "line_no": 2,
         "quantity": null,
         "unit": null,
         "product_reference": "Overhaul service for actuator",
         "manufacturer": null,
         "manufacturer_part_no": null,
         "cross_ref_to": null,
         "specs": {
           "dimension": null,
           "pressure_rating": null,
           "material_body": null,
           "material_seal": null,
           "actuation": null,
           "voltage": null,
           "torque_or_flow": null,
           "temperature": null,
           "thread_or_connection": null,
           "other": []
         },
         "missing_fields": [
           "manufacturer",
           "manufacturer_part_no",
           "dimension",
           "actuation"
         ]
       }
     ],
     "application_context": "Customer has ordered an actuator and now requires the valve component that fits under it",
     "attachments_referenced": [],
     "delivery": {
       "location": null,
       "deadline": null,
       "incoterms": null
     },
     "previous_reference": {
       "is_update_of": "JT122903",
       "notes": "Customer indicates urgent response needed same-day. References an actuator that has already been ordered."
     },
     "completeness": "partial",
     "missing": [
       "Valve identification (manufacturer or part number)",
       "Valve specifications (dimension, pressure rating, material, connection type)",
       "Actuator model for overhaul service",
       "Delivery location",
       "Customer company name",
       "Valve quantity"
     ]
   }

3. 3

   Completeness verdict: partial

   Step 03

   Missing: Valve identification (manufacturer or part number), Valve specifications (dimension, pressure rating, material, connection type), Actuator model for overhaul service, Delivery location, Customer company name, Valve quantity

   ok
   partial

   • Valve identification (manufacturer or part number)
   • Valve specifications (dimension, pressure rating, material, connection type)
   • Actuator model for overhaul service
   • Delivery location
   • Customer company name
   • Valve quantity

   Rule trace (deterministic)

   Verdict: partial · 2 of 2 items need clarification

   • item 1: × needs follow-up — no quantity
   • item 2: × needs follow-up — no quantity
4. 4

   AI drafts follow-up email to customer

   Step 04

   Drafted in no, awaiting human approval.

   ok
   Subject: Ventiltilbud - trenger mer informasjon

   Hei Tommy,
   
   Takk for henvendelsen om ventilen som står under aktuatoren som dere har bestilt.
   
   For å gi deg et raskt og nøyaktig tilbud, trenger vi litt mer informasjon:
   
   - Ventil: antall, fabrikant/part-nummer, dimensjon, trykklassifisering, materiale og tilkoblingstype
   - Aktuator: fabrikant, part-nummer, dimensjon og type
   - Leveringslokasjon
   
   Når vi får disse detaljene kan vi komme tilbake med en pris for deg.
   
   Med vennlig hilsen,
   J.S.Cock A/S salgsgruppen

   Drafted by haiku · awaiting human approval.
5. 5

   Customer creation deferred

   Steps 08 + 09

   Customer company name not extracted — needs human review.

   skip
6. 6

   Match items against the J.S.Cock catalog

   Steps 12 + 13

   Top-5 candidates per item via TF-IDF over 18.8k SKUs (see Matches tab on /inquiry/JT122903).

   ok
7. 7

   Score supplier quotes

   Steps 16 + 17

   No supplier replies received yet — scoring waits for at least one.

   skip
8. 8

   Draft quote in Business Central

   Steps 10 + 20

   Waiting for the supplier quote to land before drafting.

   skip
9. 9

   Human approval (sales engineer)

   Step 21

   In production this becomes a real review UI in Week 2-3. Demo: approve / edit / reject from the page.

   pending
   ApproveEdit before sendingReject

Process map: see how this aligns with JS Cock’s diagram →