JT122961

1. 1

   Email arrives in M-Files inbox

   Step 01

   Inquiry stored at .tmp/jscock_mfiles/JT122961/inquiry.eml

   ok
   From: Rene Sortvik

   Subject: New inquiry

   Body: 238 chars

   Attachments: image002.png, image003.gif, image053672.gif

   Show full email body

   Hello
   
   
   Please offer following pumps.
   
   This is Cast iron, offer alternative inn better material.
   
   
   AL11022400                     AL-1102/2-128 4,0kW 3x400/690V/50Hz
   
   AL11024220-181            AL-1102/4-181 2,2kW 3x230/400V/50Hz

2. 2

   AI extracts structured JSON

   Step 02

   2 item(s) detected · language=en · intent=cross_reference

   ok
   Englishcross reference2 item(s)

   Show extracted JSON

   {
     "language": "en",
     "intent": "cross_reference",
     "customer": {
       "company": null,
       "contact_name": null,
       "contact_email": null,
       "phone": null,
       "vat_number": null,
       "address": null
     },
     "items": [
       {
         "line_no": 1,
         "quantity": null,
         "unit": null,
         "product_reference": "AL-1102/2-128 pump, 4.0 kW, 3x400/690V/50Hz; cast iron — customer asks for alternative in better material",
         "manufacturer": null,
         "manufacturer_part_no": "AL11022400",
         "cross_ref_to": "AL-1102/2-128",
         "specs": {
           "dimension": null,
           "pressure_rating": null,
           "material_body": "cast iron (current); customer wants alternative",
           "material_seal": null,
           "actuation": "electric",
           "voltage": "3x400/690V/50Hz",
           "torque_or_flow": "4.0 kW",
           "temperature": null,
           "thread_or_connection": null,
           "other": []
         },
         "missing_fields": [
           "quantity",
           "preferred alternative material"
         ]
       },
       {
         "line_no": 2,
         "quantity": null,
         "unit": null,
         "product_reference": "AL-1102/4-181 pump, 2.2 kW, 3x230/400V/50Hz; cast iron — customer asks for alternative in better material",
         "manufacturer": null,
         "manufacturer_part_no": "AL11024220-181",
         "cross_ref_to": "AL-1102/4-181",
         "specs": {
           "dimension": null,
           "pressure_rating": null,
           "material_body": "cast iron (current); customer wants alternative",
           "material_seal": null,
           "actuation": "electric",
           "voltage": "3x230/400V/50Hz",
           "torque_or_flow": "2.2 kW",
           "temperature": null,
           "thread_or_connection": null,
           "other": []
         },
         "missing_fields": [
           "quantity",
           "preferred alternative material"
         ]
       }
     ],
     "application_context": "Customer requests pumps that are currently supplied in cast iron and wants an alternative in better material — material upgrade without changing electrical/power spec.",
     "attachments_referenced": [],
     "delivery": {
       "location": null,
       "deadline": null,
       "incoterms": null
     },
     "previous_reference": {
       "is_update_of": null,
       "notes": null
     },
     "completeness": "unusable",
     "missing": [
       "customer identity (company, contact name, email)",
       "quantity per item",
       "delivery location",
       "deadline",
       "target alternative material"
     ]
   }

3. 3

   Completeness verdict: unusable

   Step 03

   Missing: customer identity (company, contact name, email), quantity per item, delivery location, deadline, target alternative material

   ok
   unusable

   • customer identity (company, contact name, email)
   • quantity per item
   • delivery location
   • deadline
   • target alternative material

   Rule trace (deterministic)

   Verdict: unusable · no customer identity (need company name or contact email)

   • item 1: × needs follow-up — no quantity
   • item 2: × needs follow-up — no quantity
4. 4

   Route to human

   Step 04

   Inquiry too sparse — sales engineer should handle manually.

   skip

Process map: see how this aligns with JS Cock’s diagram →