JT122971 · Nordic Paper

1. 1

   Email arrives in M-Files inbox

   Step 01

   Inquiry stored at .tmp/jscock_mfiles/JT122971/inquiry.eml

   ok
   From: sigve.johansen@nordic-paper.com

   Subject: Ph måler hus

   Body: 312 chars

   Attachments: image001.jpg, image071028.gif

   Show full email body

   You don't often get email from sigve.johansen@nordic-paper.com<mailto:sigve.johansen@nordic-paper.com>. Learn why this is important<https://aka.ms/LearnAboutSenderIdentification>
   
   [cid:image001.jpg@01DC8C6F.50D61C60]
   Mvh
   Sigve Johansen
   This mail is checked for virus by Microsoft Exchange Online Protection.

2. 2

   AI extracts structured JSON

   Step 02

   1 item(s) detected · language=no · intent=new_inquiry

   ok
   Norwegiannew inquiry1 item(s)

   Show extracted JSON

   {
     "language": "no",
     "intent": "new_inquiry",
     "customer": {
       "company": "Nordic Paper",
       "contact_name": "Johansen, Sigve",
       "contact_email": "sigve.johansen@nordic-paper.com",
       "phone": null,
       "vat_number": null,
       "address": null
     },
     "items": [
       {
         "line_no": 1,
         "quantity": null,
         "unit": null,
         "product_reference": "pH måler hus (pH meter housing)",
         "manufacturer": null,
         "manufacturer_part_no": null,
         "cross_ref_to": null,
         "specs": {
           "dimension": null,
           "pressure_rating": null,
           "material_body": null,
           "material_seal": null,
           "actuation": null,
           "voltage": null,
           "torque_or_flow": null,
           "temperature": null,
           "thread_or_connection": null,
           "other": []
         },
         "missing_fields": [
           "quantity",
           "unit",
           "dimension",
           "pressure_rating",
           "material_body",
           "material_seal",
           "thread_or_connection",
           "specifications"
         ]
       }
     ],
     "application_context": null,
     "attachments_referenced": [],
     "delivery": {
       "location": null,
       "deadline": null,
       "incoterms": null
     },
     "previous_reference": {
       "is_update_of": null,
       "notes": null
     },
     "completeness": "unusable",
     "missing": [
       "product_specifications",
       "quantity",
       "application_context",
       "delivery_location",
       "delivery_deadline"
     ]
   }

3. 3

   Completeness verdict: unusable

   Step 03

   Missing: product_specifications, quantity, application_context, delivery_location, delivery_deadline

   ok
   unusable

   • product_specifications
   • quantity
   • application_context
   • delivery_location
   • delivery_deadline

   Rule trace (deterministic)

   Verdict: partial · 1 of 1 items need clarification

   • item 1: × needs follow-up — no quantity
4. 4

   Route to human

   Step 04

   Inquiry too sparse — sales engineer should handle manually.

   skip

Process map: see how this aligns with JS Cock’s diagram →