JT123118 · Odfjell Technology

1. 1

   Email arrives in M-Files inbox

   Step 01

   Inquiry stored at .tmp/jscock_mfiles/JT123118/inquiry.eml

   ok
   From: lin-store@odfjelltechnology.com

   Subject: haster, pr 8217

   Body: 1551 chars

   Attachments: ICN 2426241, Linus ventil.JPG, Elara ventil ICN 1775487.JPG, Bray ELARA.jpg, image004.png, image005.png, image006.gif, image007.png, image035413.gif

   Show full email body

   [cid:image007.png@01DC9469.E5C21110]
   
   Kind regards,
   Finn Lie
   Storekeeper – Linus
   lin-store@odfjelltechnology.com<mailto:lin-store@odfjelltechnology.com>
   Offshore + (47) 52029470
   Privat + (47) 98424663
   YNWA
   [cid:image004.png@01DC9469.E5C21110]
   
   Odfjell Technology
   Kokstadflaten 35
   5257 Kokstad
   NORWAY
   
   This e-mail, any attachments and any subsequent chain of e-mails are confidential and may be legally privileged. If you are not the intended recipient, please notify us immediately, delete it and do not use, disclose or copy it. Data included in e-mails can be infected, intercepted, or corrupted. Please check for threats with proper software. Odfjell Technology does not accept responsibility for any damage inflicted by viewing the contents of this e-mail. Odfjell Technology is GDPR-compliant. To learn how we process personal data, please see Odfjell Technology’s privacy policy on www.odfjelltechnology.com<https://mibc-fr-06.mailinblack.com/securelink/?url=http://www.odfjelltechnology.com&key=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>

2. 2

   AI extracts structured JSON

   Step 02

   1 item(s) detected · language=no · intent=new_inquiry

   ok
   Norwegiannew inquiry1 item(s)

   Show extracted JSON

   {
     "language": "no",
     "intent": "new_inquiry",
     "customer": {
       "company": "Odfjell Technology",
       "contact_name": "Finn Lie",
       "contact_email": "lin-store@odfjelltechnology.com",
       "phone": "+47 52029470",
       "vat_number": null,
       "address": "Kokstadflaten 35, 5257 Kokstad, NORWAY"
     },
     "items": [
       {
         "line_no": 1,
         "quantity": null,
         "unit": null,
         "product_reference": "pr 8217",
         "manufacturer": null,
         "manufacturer_part_no": null,
         "cross_ref_to": null,
         "specs": {
           "dimension": null,
           "pressure_rating": null,
           "material_body": null,
           "material_seal": null,
           "actuation": null,
           "voltage": null,
           "torque_or_flow": null,
           "temperature": null,
           "thread_or_connection": null,
           "other": []
         },
         "missing_fields": [
           "quantity",
           "unit",
           "manufacturer",
           "manufacturer_part_no",
           "dimension",
           "pressure_rating",
           "material_body",
           "material_seal",
           "actuation",
           "voltage",
           "torque_or_flow",
           "temperature",
           "thread_or_connection"
         ]
       }
     ],
     "application_context": null,
     "attachments_referenced": [],
     "delivery": {
       "location": null,
       "deadline": null,
       "incoterms": null
     },
     "previous_reference": {
       "is_update_of": "pr 8217",
       "notes": "Subject indicates urgency (haster)"
     },
     "completeness": "unusable",
     "missing": [
       "product_specifications",
       "quantity",
       "delivery_location",
       "deadline",
       "full_inquiry_details"
     ]
   }

3. 3

   Completeness verdict: unusable

   Step 03

   Missing: product_specifications, quantity, delivery_location, deadline, full_inquiry_details

   ok
   unusable

   • product_specifications
   • quantity
   • delivery_location
   • deadline
   • full_inquiry_details

   Rule trace (deterministic)

   Verdict: partial · 1 of 1 items need clarification

   • item 1: × needs follow-up — no quantity
4. 4

   Route to human

   Step 04

   Inquiry too sparse — sales engineer should handle manually.

   skip

Process map: see how this aligns with JS Cock’s diagram →