JT123292 · PTG Kuldeteknisk AS

1. 1

   Email arrives in M-Files inbox

   Step 01

   Inquiry stored at .tmp/jscock_mfiles/JT123292/inquiry.eml

   ok
   From: hha@ptg.no

   Subject: Forespørsel 41547

   Body: 929 chars

   Attachments: 41547 ventilliste JS Cock.pdf, image001.png, image232017.gif, image756117.png

   Show full email body

   Hei Rene
   
   Kan du gi meg et tilbud og leveringstid på ventiler iht vedlagte liste.
   
   Med vennlig hilsen
   Helge Petter Hansen
   Avd.leder prosjekt Marine&Industri
   Mob:   +47  905 55 038
   Mail:   hha@ptg.no<mailto:hha@ptg.no>
   
   [cid:image001.png@01DC9C32.3D7BBE90]
   
   PTG Kuldeteknisk AS
   Stakkevollvegen 69B, 9010 Tromsø, NORWAY
   www.ptg.no<https://mibc-fr-06.mailinblack.com/securelink/?url=http://www.ptg.no&key=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>

2. 2

   AI extracts structured JSON

   Step 02

   0 item(s) detected · language=no · intent=new_inquiry

   ok
   Norwegiannew inquiry0 item(s)

   Show extracted JSON

   {
     "language": "no",
     "intent": "new_inquiry",
     "customer": {
       "company": "PTG Kuldeteknisk AS",
       "contact_name": "Helge Petter Hansen",
       "contact_email": "hha@ptg.no",
       "phone": "+47 905 55 038",
       "vat_number": null,
       "address": "Stakkevollvegen 69B, 9010 Tromsø, NORWAY"
     },
     "items": [],
     "application_context": null,
     "attachments_referenced": [
       "vedlagte liste (attached list)"
     ],
     "delivery": {
       "location": null,
       "deadline": null,
       "incoterms": null
     },
     "previous_reference": {
       "is_update_of": null,
       "notes": null
     },
     "completeness": "partial",
     "missing": [
       "Attachment content (vedlagte liste with valve specifications)",
       "Delivery location and deadline",
       "Application context"
     ]
   }

3. 3

   Completeness verdict: partial

   Step 03

   Missing: Attachment content (vedlagte liste with valve specifications), Delivery location and deadline, Application context

   ok
   partial

   • Attachment content (vedlagte liste with valve specifications)
   • Delivery location and deadline
   • Application context

   Rule trace (deterministic)

   Verdict: unusable · no items extracted
4. 4

   AI drafts follow-up email to customer

   Step 04

   Drafted in no, awaiting human approval.

   ok
   Subject: Re: Tilbud på ventiler – manglende opplysninger

   Hei Helge Petter
   
   Takk for henvendelsen. Vi er klar til å gi deg et tilbud, men mangler noen viktige detaljer.
   
   Vi trenger fra deg:
   • Spesifikasjon av ventilene (vedlagte liste kom ikke fram)
   • Leveringsadresse
   • Ønsket leveringsfrist
   
   Når vi får denne informasjonen, kommer vi raskt tilbake med pris og leveringstid.
   
   Med vennlig hilsen
   J.S.Cock A/S sales team

   Drafted by haiku · awaiting human approval.
5. 5

   Customer found in Business Central

   Steps 08 + 09

   BC# C-20009 — PTG Kuldeteknisk AS

   ok
   BC#: C-20009

   Company: PTG Kuldeteknisk AS

   Email: hha@ptg.no
6. 6

   Match items against the J.S.Cock catalog

   Steps 12 + 13

   Top-5 candidates per item via TF-IDF over 18.8k SKUs (see Matches tab on /inquiry/JT123292).

   ok
7. 7

   Score supplier quotes

   Steps 16 + 17

   No supplier replies received yet — scoring waits for at least one.

   skip
8. 8

   Draft quote in Business Central

   Steps 10 + 20

   Waiting for the supplier quote to land before drafting.

   skip
9. 9

   Human approval (sales engineer)

   Step 21

   In production this becomes a real review UI in Week 2-3. Demo: approve / edit / reject from the page.

   pending
   ApproveEdit before sendingReject

Process map: see how this aligns with JS Cock’s diagram →