JT123367 · TESS Sør AS

1. 1

   Email arrives in M-Files inbox

   Step 01

   Inquiry stored at .tmp/jscock_mfiles/JT123367/inquiry.eml

   ok
   From: gretakarin.karlsen@tess.no

   Subject: Forespørsel

   Body: 1184 chars

   Attachments: Part Number.odt, Outlook-yqxehk5k.png

   Show full email body

   You don't often get email from gretakarin.karlsen@tess.no. Learn why this is important<https://aka.ms/LearnAboutSenderIdentification>
   Hei 🙂
   Har en kunde som er på jakt etter litt av hvert, jeg har markert linjene gul der Cashco er foretrukket leverandør. Kan dere hjelpe med med noe av dette?
   
   
   Med vennlig hilsen
   
   
   
   Greta Karin Karlsen     
   
   Kundeveileder
   TESS Sør AS avd. Horten / Holmestrand
   
   Tlf.Horten: +47 33 50 10 00
   
   Tlf. Holmestrand: +47 33 06 65 53
   
   Dir.tlf.: +47 48 84 40 81
   E-post: gretakarin.karlsen@tess.no
   www.tess.no<https://mibc-fr-06.mailinblack.com/securelink/?url=http://www.tess.no&key=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>
   [cid:1978a789-3f79-4209-b50a-2624cbf7c394]

2. 2

   AI extracts structured JSON

   Step 02

   0 item(s) detected · language=no · intent=new_inquiry

   ok
   Norwegiannew inquiry0 item(s)

   Show extracted JSON

   {
     "language": "no",
     "intent": "new_inquiry",
     "customer": {
       "company": "TESS Sør AS",
       "contact_name": "Karlsen, Greta Karin",
       "contact_email": "GretaKarin.Karlsen@tess.no",
       "phone": "+47 48 84 40 81",
       "vat_number": null,
       "address": "Horten / Holmestrand, Norway"
     },
     "items": [],
     "application_context": null,
     "attachments_referenced": [],
     "delivery": {
       "location": null,
       "deadline": null,
       "incoterms": null
     },
     "previous_reference": {
       "is_update_of": null,
       "notes": "Greta (TESS customer advisor) forwarding on behalf of unnamed customer. References lines marked yellow where Cashco is preferred supplier, but item list not included in email body."
     },
     "completeness": "unusable",
     "missing": [
       "product item list",
       "actual end customer identity",
       "product specifications",
       "quantities",
       "delivery location and deadline"
     ]
   }

3. 3

   Completeness verdict: unusable

   Step 03

   Missing: product item list, actual end customer identity, product specifications, quantities, delivery location and deadline

   ok
   unusable

   • product item list
   • actual end customer identity
   • product specifications
   • quantities
   • delivery location and deadline

   Rule trace (deterministic)

   Verdict: unusable · no items extracted
4. 4

   Route to human

   Step 04

   Inquiry too sparse — sales engineer should handle manually.

   skip

Process map: see how this aligns with JS Cock’s diagram →