JT124031

1. 1

   Email arrives in M-Files inbox

   Step 01

   Inquiry stored at .tmp/jscock_mfiles/JT124031/inquiry.eml

   ok
   From:

   Subject: #most

   Body: 79 chars

   Attachments: image001.jpg, image117277.gif
2. 2

   AI extracts structured JSON

   Step 02

   1 item(s) detected · language=no · intent=reorder

   ok
   Norwegianreorder1 item(s)

   Show extracted JSON

   {
     "language": "no",
     "intent": "reorder",
     "customer": {
       "company": null,
       "contact_name": null,
       "contact_email": null,
       "phone": null,
       "vat_number": null,
       "address": null
     },
     "items": [
       {
         "line_no": 1,
         "quantity": 1,
         "unit": "stk",
         "product_reference": "Camlock complete — same as the one purchased last year",
         "manufacturer": null,
         "manufacturer_part_no": null,
         "cross_ref_to": "previous Camlock order (last year)",
         "specs": {
           "dimension": null,
           "pressure_rating": null,
           "material_body": null,
           "material_seal": null,
           "actuation": null,
           "voltage": null,
           "torque_or_flow": null,
           "temperature": null,
           "thread_or_connection": null,
           "other": [
             {
               "key": "valve_type",
               "value": "Camlock"
             },
             {
               "key": "configuration",
               "value": "complete (assembly)"
             }
           ]
         },
         "missing_fields": [
           "dimension",
           "material_body",
           "thread_or_connection",
           "all specs — must be pulled from prior order history"
         ]
       }
     ],
     "application_context": "Reorder of the same Camlock complete the customer purchased last year. All specs must be pulled from prior order history.",
     "attachments_referenced": [
       "image001.jpg (likely image of the Camlock)"
     ],
     "delivery": {
       "location": null,
       "deadline": null,
       "incoterms": null
     },
     "previous_reference": {
       "is_update_of": "previous Camlock order from last year",
       "notes": "No customer identity provided in body — JS Cock salesperson Morten Steinset forwarded with #most tag. Customer identity must be inferred from the original (un-forwarded) email or salesperson context."
     },
     "completeness": "unusable",
     "missing": [
       "customer identity (company, contact email)",
       "specific Camlock spec — must look up prior order"
     ]
   }

3. 3

   Completeness verdict: unusable

   Step 03

   Missing: customer identity (company, contact email), specific Camlock spec — must look up prior order

   ok
   unusable

   • customer identity (company, contact email)
   • specific Camlock spec — must look up prior order

   Rule trace (deterministic)

   Verdict: unusable · no customer identity (need company name or contact email)

   • item 1: ✓ quotable — manufacturer part-no or cross-ref present (catalog-resolvable)
4. 4

   Route to human

   Step 04

   Inquiry too sparse — sales engineer should handle manually.

   skip

Process map: see how this aligns with JS Cock’s diagram →